Terms and Conditions for Customers

Last updated: 24 June 2026

A. General Terms

These Terms govern access to and use of the IndiCab website, mobile application and related ride booking support services operated by IndiCab. By using the platform, you confirm that you have read, understood and agreed to these Terms and the Privacy Policy.

1. Services

IndiCab provides a technology platform intended to help customers request bike, auto, cab and related local mobility services from independent captains or vehicle operators. IndiCab may facilitate booking, support, communication, payment collection or other associated platform services.

2. Eligibility and Account

You must be at least 18 years old to create an account or use paid ride services. You are responsible for providing accurate information, securing your login credentials, and all activity conducted through your account.

3. Customer Conduct

You agree to use the platform lawfully, treat captains respectfully, avoid damage to vehicles, comply with traffic and safety requirements, and not misuse promotions, payments, accounts, documents or support channels.

4. Bookings, Fares and Payments

Ride availability depends on captain acceptance, vehicle availability, service area, traffic and operational conditions. Fares, cancellation fees, taxes and payment options may be shown in the app or communicated by IndiCab. Payment must be completed through approved modes only.

5. Cancellations and Refunds

Cancellation rules may vary by ride type and timing. Refunds, if applicable, will be reviewed according to the payment method, trip status and support investigation. Cash payments made directly outside approved flows are the responsibility of the customer and captain.

6. Safety and Support

Customers should verify trip details, follow helmet or seat belt requirements where applicable, and immediately report safety concerns to IndiCab through +91 8240301766 or [email protected].

7. Platform Availability

The platform may be unavailable due to maintenance, network issues, device limitations, third-party failures or events beyond reasonable control. IndiCab does not guarantee uninterrupted or error-free access.

8. Limitation of Liability

To the extent permitted by applicable law, IndiCab is not liable for indirect, incidental or consequential losses, or for actions, omissions or conduct of independent captains except where required by law.

9. Contact and Grievance Support

For customer grievances, write to [email protected] or call +91 8240301766. Registered address: Holding No. 19, Sahid Colony Sodepur, P.O. Sodepur SO, P.S. Khardah, District North 24 Parganas, Pincode 700110, Ward No. 13.