Document checks
Identity, contact, vehicle and licence details may be requested before captain activation.
Safety
Every trip should feel accountable
IndiCab safety practices focus on clear onboarding, transparent support, trip accountability and respectful conduct.
Safety that covers everyone
IndiCab keeps policies, support contacts and verification requirements visible so both riders and captains know how the platform works.
For customers
Use the app only for lawful rides, check ride and captain details, wear seat belts or helmets where applicable, and report urgent concerns through phone support.
For captains
Captains must maintain documents, follow traffic laws, keep vehicles fit for service, and treat every customer professionally.
Trip support
Complaints can be raised by email, phone or the website contact page.
Fair conduct
Harassment, unsafe driving, fraud and misuse of the platform can lead to suspension.